Website Care Terms

Website Care includes managed hosting and SSL, routine maintenance and support, one eligible standard domain and its ordinary renewal while Care is included or active, and the minor-edit allowance below.

Own It costs R2,500 once-off and includes 12 months of Care from the verified website launch date. Monthly costs R299 for 12 successful purchase payments, with Care included during those payments. After the included period, Care is R100 per month. For Monthly, the R100 Care period begins after payment 12 and ownership transfer, on the date confirmed in the accepted order.

Any recurring Care payment requires the customer’s separate authorisation, with the amount, frequency, start date and cancellation method provided before authorisation.

Care covers managed hosting, SSL, routine service maintenance and reasonable technical support for the eligible BuildLocal website. It does not promise uninterrupted availability or a fixed resolution time. Hosting and other service-provider interruptions may affect access.

One standard domain that is available at the registrar’s ordinary rate may be included, together with ordinary renewal while Care is included or active. BuildLocal confirms the eligible domain in the accepted order before registration. Premium names, special extensions, broker purchases, restoration or redemption, transfers and exceptional registrar charges are excluded unless separately quoted and approved.

The included renewal is a service; it does not make BuildLocal the domain owner. Where the registrar permits, the customer is recorded as the registrant. BuildLocal may handle technical administration while Care is active. On cancellation, the customer may request control or transfer of a domain it is entitled to own, subject to registrar rules and any registrar charge.

Care includes two minor edit requests per calendar month. Each request may use up to 30 minutes of work. Unused requests do not roll over.

Minor edits are small changes to existing content, such as correcting contact details or hours, replacing a supplied image in an existing slot, or adjusting a short section of text. The allowance does not include new pages, major rewrites, design changes, new functions, specialist integrations, bulk uploads or ongoing content production.

If a request is likely to exceed 30 minutes or is outside the allowance, BuildLocal will explain the scope and provide a separate quote. Extra work starts only after the customer approves the quote.

Send support requests to info@buildlocal.co.za and include the website address, a description of the issue and the best way to contact you. Do not send account passwords or payment-card details.

BuildLocal will acknowledge and respond as soon as reasonably practicable. Response and resolution depend on the issue, the customer information available and any affected provider. No fixed response or repair time is promised unless stated in the accepted order.

Care is billed at R100 per month after the applicable included period. The billing date and any recurring payment method are confirmed before the customer authorises a recurring charge.

A failed payment has a seven-day recovery period. A materially overdue or disputed account may then be referred for Administrator review. A failed payment does not automatically suspend a website or terminate Website Care.

Any suspension or termination requires an authorised decision and the notice and process required by the accepted agreement and law. Website Care arrears alone do not take a customer-owned website offline or revoke its ownership.

Request Care cancellation by emailing info@buildlocal.co.za. BuildLocal will confirm the effective date, final renewal or payment position, effect on hosting and domain administration, and available handover steps. No recurring Care charge may be taken without the customer’s authorisation.

When Care ends, included hosting and renewal may end after the agreed cancellation date and any required notice. The customer may request transfer of a domain it owns and an export of deliverables it owns. Destination hosting, migration work and third-party costs are separate unless the accepted order says otherwise.

Email support or cancellation concerns to info@buildlocal.co.za. These Terms supplement the Terms of Service and do not remove a consumer right or remedy that cannot lawfully be excluded.