Refund & Cancellation Policy

Email info@buildlocal.co.za with “Cancellation or refund request” in the subject line. Include your name, business name, order reference or website address, the service and the action requested. Do not email card details, passwords or identity documents.

BuildLocal will confirm receipt and review the order, payment records, services supplied, work completed, any third-party costs and the legal rights that apply. We will confirm the effective date, any amount properly due, any eligible refund, effect on hosting and the available domain or deliverable handover steps.

You may request cancellation before work begins or after work has started. The request is assessed against the accepted quote, work performed, materials or services supplied, and statutory rights. A cancellation before work begins is not subject to an arbitrary deduction. If work has started, we will explain any amount properly due and the basis for it; no percentage or deduction is predetermined by this policy.

A completed and accepted website does not remove a legal remedy for a failure or defect. Eligible refunds are assessed on the transaction and applicable law; this policy does not make all Own It payments non-refundable.

Monthly is priced at R299 for each of 12 successful purchase payments. Ownership of the agreed exportable deliverables follows verification of all 12 successful payments. A request to cancel before payment 12 does not automatically transfer ownership or automatically settle any purchase obligation.

BuildLocal will confirm in writing the payment record, any amount properly due, the effect of the request on the agreement, whether the accepted order permits early settlement and, if so, its amount and effect on ownership or export. No separate cancellation penalty or arbitrary deduction is introduced by this policy. Cancelling a payment-provider instruction does not by itself decide the rights under the service agreement.

Website Care is R100 per month after the applicable included period. Request cancellation by email. We will confirm the effective date, any authorised recurring payment to be stopped, the final account position, the effect on hosting and renewal, and the steps to transfer a customer-owned domain or export deliverables the customer owns.

No recurring Care payment may be taken without the customer’s separate authorisation. The cancellation method and notice period for any recurring instruction must be shown before it is authorised. Website Care arrears alone do not automatically suspend a website or terminate an agreement.

When a refund is due, BuildLocal will submit it without undue delay and within any statutory period that applies, after confirming the transaction and refund basis. Where possible, the refund is returned through the original payment method. A payment provider may have its own processing time and dispute process; BuildLocal will share the status it receives.

If a payment fails, is reversed or is disputed, contact info@buildlocal.co.za so the order and payment records can be reconciled. A provider reversal or chargeback is handled under that provider’s process and does not remove statutory rights or prevent a customer from making a cancellation or refund request.

South African law may give a consumer a cooling-off or cancellation right depending on how the agreement was formed and the services involved. A direct-marketing transaction may be subject to the Consumer Protection Act, while an electronic transaction may be subject to the Electronic Communications and Transactions Act. Statutory exclusions and conditions apply.

This policy does not waive, limit or replace any statutory cooling-off, cancellation, refund or other consumer right. If you believe a statutory period applies, contact BuildLocal in writing as soon as possible and identify the transaction date.

A refund or cancellation amount cannot always be set in advance. It may depend on the order, the work completed, what was delivered, service defects or delays, third-party charges, when the request was made and mandatory consumer rights. BuildLocal will assess those facts and give a written explanation rather than apply a blanket exclusion.

If you are not satisfied with the outcome, reply to the cancellation or refund email with the reason and relevant information. BuildLocal will review the complaint under the Terms of Service and applicable South African law.