Questions
Straight answers.
The website
Will my website look like everyone else’s?
No. Different businesses need different websites, so yours is designed around what you do and how your customers choose you, then carried by your own name, colours, content and photographs. You are not handed a blank builder to fill in.
Can you build a website for my kind of business?
If you serve local customers, very likely yes. The examples on this site show a range of directions, not a complete list. Tell us what you do and we will talk through what your website could look like.
What can my website do?
That depends on your business type and configuration. Many websites include enquiry or quote forms, click-to-call, WhatsApp, galleries and maps. Some features, such as live appointment availability, are available only where they have been set up. What’s Included explains which is which.
Will it work on a phone?
Yes. Every BuildLocal website is designed for mobile first, because that is where most local customers will see it.
Pricing and payment
What is the difference between Once-Off and Monthly?
Own It is R2,500 and includes 12 months of Website Care from Admin-verified launch. Monthly is R299 for 12 successful purchase payments, with Care included during those payments. After the included period, Care is R100/month.
What happens after 12 successful monthly payments?
After successful purchase payment 12, ownership transfers and R100/month Website Care starts under the approved billing calendar. Care was included during the 12 purchase payments.
What if I stop the monthly plan early?
Failed or disputed payments follow the approved recovery process. A website is not automatically suspended or terminated because a payment fails or is disputed. Any later service restriction requires an explicit Admin decision and the applicable customer process.
Is Website Care a hidden fee?
Care is included during the applicable period: 12 months from Admin-verified launch for Own It, and during the 12 Monthly purchase payments. It is R100/month afterward.
Website Care
What does Website Care cover?
Managed hosting, SSL/TLS, maintenance, basic support, normal availability operations, and routine backup/recovery where operationally supported. Two minor content requests are included each calendar month, up to 30 minutes each, with no rollover.
Does Website Care include content changes?
No. Website Care is not unlimited content editing. Material additional work can be quoted separately.
Domain and ownership
Do I get a domain?
A BuildLocal-managed subdomain is provided. One eligible standard domain and ordinary renewal are included while Website Care is active, subject to availability, registrar eligibility and normal cost. Premium exceptions need separate approval.
Do I own the website?
Own It includes a portable export of agreed customer-owned deliverables. Monthly ownership transfers after 12 successful purchase payments. Exports exclude BuildLocal proprietary runtime, third-party licensed assets and hosted services.
Content and revisions
What do I need to provide?
Your business details, services and contact details, plus a logo and photographs if you have them. We can help where a logo or presentation assets are missing.
Can you write things about my business that are not true?
No. We never invent your work, team, premises, qualifications, reviews or results. Facts that matter come from you.
How many revisions are included?
One consolidated revision. Gather your changes together and send them in one round.
Getting started
How do I start?
Use Get Your Website and tell us about your business. That sends us an enquiry. It is not a purchase, and no payment is taken through the form.
What happens after I send an enquiry?
We review it and get in touch using the details you gave us to talk through your business and the next step.
Get started
Still have a question?
Tell us about your business and ask us directly. Sending an enquiry is not a purchase and no payment is taken.
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