Privacy Policy

BUILDLOCAL (PTY) LTD, registration number 2026/823769/07, operates the BuildLocal website and website services. For privacy questions or a request to exercise your rights, email info@buildlocal.co.za and put “Privacy request” in the subject line. We will direct it to the person responsible for the request.

This policy explains how personal information is handled under the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

The information depends on how you interact with BuildLocal. It may include:

• Enquiries: your name, email address, telephone number, business name, service area, the website you are interested in and the message you send.
• Agent enquiries and onboarding: contact and work-history details you choose to email; if you enter an agent relationship, agreement, training, activity and commission records.
• Customer orders and support: business and contact details, quote and order scope, content and files supplied for the website, approvals, requested changes, support messages and handover details.
• Billing and payment: invoice and transaction references, payment status, amounts, dates, Care records and information needed to reconcile a payment. Do not email payment-card details or account passwords.
• Technical and security information: information a hosting, email, domain or security provider may record when delivering the site, such as an IP address, browser request, device information and access logs.

We do not ask every visitor for every category. Please send only information needed for your enquiry or service, and avoid sensitive personal information unless BuildLocal has specifically requested it through an appropriate channel.

We use personal information to answer requests, prepare and administer a quotation or order, communicate about a website, provide hosting and Website Care, manage domains, process or reconcile payments, respond to support requests and complaints, protect systems, administer an agent relationship and meet legal recordkeeping duties.

Depending on the purpose, processing may be based on your consent, steps requested before an agreement, performance of an agreement, a legal obligation or a legitimate interest permitted by POPIA. We will ask for consent where it is required and will not treat an enquiry as consent to promotional marketing.

The Get Your Website and Become an Agent pages display online forms. Depending on the form, they ask for your name, email address, telephone number, business name, service area, website and business needs, or relevant agent experience. A form requires permission for BuildLocal to contact you about that request. You can make a separate optional choice about promotional messages on the customer enquiry form; agent applications do not opt you into marketing.

Form details are sent to BuildLocal’s public intake service. A submission is accepted and saved to a private BuildLocal lead record only when that service is enabled and configured. For a customer website enquiry, after the record is saved, BuildLocal sends an operational notification containing the submitted details through Brevo to the enquiry inbox. The notification is used to respond to the request, not for promotional marketing. If email notification is unavailable or its delivery cannot be confirmed, the enquiry remains saved for authorised review; the form tells you not to submit it again. A Brevo acceptance response does not prove delivery to an inbox. If the intake service cannot save the submission, the form reports that receipt could not be confirmed. Sending a form is not an order and this website does not take payment.

A customer website may offer its own enquiry form. Where such a form is enabled, it may collect the details shown on that form and store a submission with the relevant customer account so that business can respond. The notice shown on that customer website should identify the business, information collected, purposes and contact route. BuildLocal may process those submissions on the customer’s instructions as a service provider, while remaining responsible for its own purposes such as security and support.

If you place an order, we keep the information needed to deliver and support the agreed service, including the accepted quote, selected package, approvals, customer-provided material, invoices, payment confirmations, domain details and relevant communications.

This marketing website does not take payment. Payment instructions and any payment provider are identified before a customer agrees to pay. A payment provider may collect card or banking details under its own privacy terms; BuildLocal keeps the order and transaction records needed to reconcile the payment. We do not ask customers to send payment-card details by email.

We may share relevant information with providers that deliver website hosting, email, domain registration, security, customer-site enquiry storage or payment processing. Brevo processes the details included in a BuildLocal enquiry notification so that BuildLocal can respond to the request. Those providers receive information appropriate to their role and are expected to protect it and use it for the agreed service. We may also disclose information when required or permitted by law. We do not sell personal information to advertisers.

The public site requests typefaces from Google Fonts. See the Cookie Notice for the technical request this makes from your browser.

Some email, font, hosting, security, domain and payment providers or their infrastructure may process or store information outside South Africa. This public site requests font files from Google servers, which may receive technical request information such as your IP address and browser details.

Where a cross-border transfer is made, BuildLocal will apply a condition permitted by section 72 of POPIA, such as an adequate level of protection, an appropriate binding agreement or another lawful basis. The provider and processing location can depend on the service used for a particular order.

We retain information for as long as it is needed for the stated service or purpose, to meet legal recordkeeping duties, resolve a complaint or protect a legal claim. When it is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to lawful exceptions. Retention periods vary by record type and legal requirement; this policy does not set an unverified fixed period.

We use reasonable organisational and technical safeguards, including limiting access to people and providers who need it, protected systems and secure connections where supported. Safeguards depend on the service and provider. No internet service can guarantee that information will never be at risk. If a security compromise triggers a legal notification duty, we will follow the applicable requirements.

Subject to POPIA and other applicable law, you may ask whether we hold your personal information, request access or correction, object to certain processing, withdraw consent where consent is the basis, or request deletion where the law permits. We may need to confirm your identity and the relevant order or website before acting.

Email info@buildlocal.co.za with “Privacy request” in the subject line. If you remain concerned, you may contact the Information Regulator through its official contact and complaint channels.

Information Regulator contact and complaints

We use contact details for promotional marketing only where permitted by law. You may object or unsubscribe using the instructions in a promotional message or email info@buildlocal.co.za. A marketing opt-out does not stop necessary messages about an order, payment, security issue or support request.

We may update this policy when our services, providers or legal duties change. We will publish the applicable revision date here and communicate material changes where required by law.