Terms of Service

These Terms of Service apply to website services provided by BUILDLOCAL (PTY) LTD, registration number 2026/823769/07. They work together with the written quotation or order and the Website Care Terms.

A website enquiry is not a purchase. A service agreement begins when the customer accepts the written scope, price, payment arrangement and other terms for that order. The customer must be authorised to act for the business named in the order.

For questions, complaints or cancellation requests, email info@buildlocal.co.za and include your business name and order or website details.

The accepted quote or order describes the pages, content, functions, delivery items, domain arrangements, revisions and exclusions for the website. The service is professional website design and development, with website management and support only where included.

Unless the accepted order says otherwise, the service does not include e-commerce, advertising, search ranking or sales guarantees, specialist integrations, custom software, new features, extensive content writing, paid third-party products or work outside the agreed scope. We will explain any additional work and obtain approval of its price before starting it.

After the order is accepted, the customer supplies accurate business details, content, brand files and permissions needed for the agreed work. Work begins after required information and access have been received.

The expected delivery period and the event that starts it are stated in the accepted quote or order. BuildLocal does not promise a standard number of days on this website. If a customer’s inputs, approvals or third-party services delay work, BuildLocal will explain the effect on the agreed timetable.

The customer checks the supplied website and approves its content before publication. Acceptance is recorded in writing or through the agreed approval process; silence alone is not acceptance. Acceptance does not remove a right or remedy that cannot lawfully be excluded.

Package prices are in South African rand (ZAR):

• Own It: R2,500 once-off, including 12 months of Website Care from the verified website launch date.
• Monthly: R299 for each of 12 successful purchase payments. The purchase total is R3,588 if all 12 payments succeed. Website Care is included during those 12 payments.
• After the included Care period, Website Care is R100 per month. For Monthly, Care at R100 per month begins after the 12th successful purchase payment and transfer of ownership, on the date confirmed in the accepted order.

A separate or third-party charge must be described and accepted before it is incurred. The final order and transaction records show the applicable tax treatment as required by law.

This marketing website does not accept payment. The accepted quote or payment instructions identify the method available for that order and when payment is due. Use only payment instructions supplied by BuildLocal through its agreed contact channel.

A recurring payment instruction requires the customer’s separate affirmative authorisation. Before authorising it, the customer must be told the amount, frequency, payment dates, term, Care price and how to cancel the payment instruction. A provider’s payment authorisation and the customer’s service agreement are related but separate.

A failed or reversed payment is not counted as a successful purchase payment. If a payment method fails or is disputed, contact BuildLocal so the records can be checked.

The customer must provide accurate business information and have the rights or permissions needed to use supplied names, logos, text, photographs and other material. The customer checks that published business details and claims are accurate.

The standard website includes one consolidated revision round within the agreed scope. New pages, major redesigns, additional features, repeated rounds and work that exceeds the agreed scope require a separate written quote and approval before work starts.

Customers keep rights to their own name, logo, text, images and other material. Third-party software, fonts, images and services remain subject to their licences. BuildLocal retains its reusable tools, templates and underlying platform.

For Own It, ownership of the agreed exportable, customer-specific deliverables transfers after the R2,500 price is fully paid, subject to third-party licences. For Monthly, that ownership transfers after all 12 successful R299 purchase payments are verified. A customer’s own content and a domain registered in the customer’s name remain theirs independently of website-deliverable ownership.

BuildLocal provides one eligible standard domain and ordinary renewal while Care is included or active, subject to availability and registrar rules. Domain registration ownership is separate from the included renewal. Premium or special domains and exceptional registrar costs require a separate quote and the customer’s approval. The order records the registrant and who manages the domain.

A customer may request an export of the agreed portable deliverables after acquiring ownership. An export does not include BuildLocal’s hosted service or proprietary reusable tools, or third-party material that cannot be transferred. A managed migration and destination hosting may be quoted separately.

You may request cancellation or a refund by emailing info@buildlocal.co.za with your business name, order reference and request. BuildLocal will confirm the request, the applicable effective date, any amount properly due, any eligible refund, service consequences and domain or export options.

For Own It, a request made before work starts and a request made after work starts are assessed on the order, work performed, amounts paid, services supplied and any statutory rights. No arbitrary deduction or blanket non-refundable rule applies. For Monthly, ownership of the agreed exportable deliverables follows completion of the 12 successful purchase payments; cancellation does not automatically transfer ownership or settle the amount, if any, due under the agreement.

Refunds and cancellation rights are assessed under the accepted order and South African law. Nothing in these Terms excludes a cooling-off, cancellation, refund or other consumer right that applies to the transaction. See the Refund & Cancellation Policy for the request process.

Read the Refund & Cancellation Policy

Website Care is governed by the Website Care Terms. A failed Care payment starts a seven-day recovery period. A materially overdue or disputed account may then be referred for Administrator review.

A failed payment does not automatically suspend a website or terminate an agreement. Any restriction or termination requires an authorised review and the notices and process required by the agreement and law. Website Care arrears alone do not revoke ownership or automatically take a customer-owned website offline.

BuildLocal uses reasonable efforts to provide the agreed service. Hosting, networks, registrars and other service providers can experience interruption, and BuildLocal does not promise uninterrupted availability or a fixed resolution time unless one is written into the order.

Contact BuildLocal at info@buildlocal.co.za. We will acknowledge and respond as soon as reasonably practicable and explain if a request needs additional work or depends on a third party. Nothing in these Terms limits a consumer right or liability that cannot lawfully be limited.

Send complaints to info@buildlocal.co.za with the relevant order or website details. We will review the issue and respond in writing. These Terms and the service agreement are governed by South African law, subject to mandatory consumer protections and any other jurisdictional rule that applies.